Frequently Asked Questions
Clear answers to hosting questions about servers, domains and payments that our customers often ask.
Is a domain included with hosting?
Yes, Linux hosting plans include a free domain according to the plan terms at checkout.
What is the difference between Linux and Windows hosting?
Linux hosting with cPanel suits most websites such as WordPress and online stores, while Windows hosting with Plesk is for sites built with ASP.NET and MSSQL databases.
Do you back up my website?
Yes, Linux hosting plans include daily backups, and you can also order our managed off-site backup service.
Can you migrate my website from another host?
Yes, contact our support team and we will help you move your website, email and databases.
Which payment methods do you accept?
Available payment methods are shown at checkout in the client area, and you can contact us about any method.
How do I contact support?
On WhatsApp at +962795695605, by email at support@alsatary.com, or through support tickets in the client area.
Can I upgrade my plan later?
Yes, you can upgrade to a bigger plan anytime from the client area or by contacting us.
Do you build websites and stores?
Yes, we design company websites and online stores and deliver them ready on our hosting. Request a quote from the web design page.
Ready to launch your website?
Pick your plan now, or talk to our team and we will help you choose the right one.
Common hosting questions answered
We have gathered the most common hosting questions our customers ask before and after signing up, so you can find answers quickly without waiting. If your question is not listed here, our technical support team is ready to help around the clock.
How long does activation take?
Most hosting plans are activated automatically after payment, and your login details arrive by email within minutes. Dedicated servers may take a little longer to prepare. You can then start building your site or follow the official cPanel documentation.
More hosting questions?
We monitor server stability continuously and answer tickets quickly. For more details see our hosting plans, servers and domains, or contact us directly and we will answer all the hosting questions that matter to you.